LAND'S END COFFEE

SHIPPING AND RETURNS

Thank you for visiting and shopping at Lands End Coffee. Following are the terms and conditions that constitute our Shipping Policy.

DOMESTIC SHIPPING POLICY

 


Shipment processing time

 

All orders are roasted and processed within 2-3 business days.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.




Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method
Estimated delivery time

Royal Mail Standard (up to 2KG)

3-5 business days

Royal Mail 1st
(up to 1KG)

2-3 business days

Royal Mail 1st
(1-2KG) 

2-3 business days

Standard Delivery (over 2KG)

3-5 business days

Express Delivery (over 2KG)

2-3 business days

Shipment cost

£3.25

£5.45

£5.45

£5

£8

Free standard delivery over £40

 

International shipping is available to most countries. Please contact us for more information.

 

 

Shipment confirmation & Order tracking

 

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.


Customs, Duties and Taxes

 

Lands End Coffee is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

RETURNS POLICY

 


Return Policy

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.  
 

Returns 


All returns must be postmarked within 7 days of the purchase date. All returned items must be in new and unused condition and still fully sealed.   

 


Return Process   


To return an item, place the item securely in its original packaging and and your return to the following address: 

 

Attn: Returns 

Lands End Coffee 

Mill Barn 

Trevescan 

Sennen   

TR19 7AQ

The buyer covers the cost of return postage unless otherwise agreed.

 


Refunds


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 14 days from the receipt of your item to process your return.   


 

Exceptions


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.           

 


Questions? 

 

If you have any questions concerning our return policy, please contact us at: hello@landsendcoffee.co.uk or  01736339279 (option 1)

© 2020 THE LAND'S END COFFEE COMPANY